SHIPPING AND DELIVERY

1. How can I track my order?
You will be able to request for from us tracking information once your order have been processed.

2. What is the delivery lead time like for my order?
All orders placed before 12pm on business days will be processed within 2 business days. All orders placed after 12pm should be processed within the next 3 business days.

3. We offer free shipping within Singapore for orders above $50.
At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order.

4. Can I deliver goods out of Singapore?
Our online shop will only ship within Singapore.

5. Can I have a different delivery address to my billing address?
Yes, it is possible. During the checkout process you can choose different addresses.
We are sorry, but we cannot cancel your order, even if it has not been shipped yet. After you have placed an order, your order begins to process. Once you receive your order in the mail, you may return any products you don't want by following our Return Policy.

6. Can I cancel my order if you haven’t shipped it yet?
We are sorry, but we cannot cancel your order, even if it has not been shipped yet. After you have placed an order, your order begins to process. Once you receive your order in the mail, you may return any products you don't want by following our Returns Policy

7. Can I change my ship to address after my order has shipped?
Unfortunately, your order is passed on to our warehouse for processing immediately after you check out. Please check your address carefully before you proceed with the checkout.

8. What should I do if I received the wrong product?
If you have received an incorrect product, please email our customer service advisors atSupport@360shoes.Com and let the representative know the details of your order. They are available Monday through Friday from 9am to 6pm. They will then assist you further.

9. What should I do if I am unable to receive the product at the time of delivery?
If you are unable to receive the product at the time of delivery, you will be able to reschedule for an redelivery with our courier.

10. What should I do if the product arrived damaged or defective?
If you have received a damaged or defective product, please email our customer service advisors atSupport@360shoes.Com and let the representative know the details of your order. They are available Monday through Friday from 9 30 am to 5 30pm.Our advisors are happy to assist you.